CUSTOMER SUPPORT

HOW CAN WE HELP?

Our team is here to assist you with orders, shipping, returns, or any questions about the Ethiopica Bible. We typically respond within 24 hours.

GET IN TOUCH

RESPONSE TIME

Within 24 hours

BUSINESS HOURS

Monday – Friday, 9am – 5pm EST

HEADQUARTERS

United States

OUR COMMITMENT

All emails answered within 24 hours
90-day money-back guarantee honoured, no questions
Secure checkout via Shopify Payments
SSL-encrypted data protection
Real humans, real support — never automated bots

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Fill out the form below and we'll get back to you promptly.

We respond to all inquiries within 24 hours during business days.

BEFORE YOU WRITE

COMMON QUESTIONS

All orders ship within 48 hours. You'll receive a tracking email as soon as your order leaves our warehouse. Standard delivery is 5–7 business days within the US. If your tracking hasn't updated in 3+ days, email us and we'll investigate immediately.

Your digital edition, audiobook, and video series access are sent to your email immediately after purchase. Check your spam/promotions folder if you don't see it within 15 minutes. If you still can't find it, email us with your order number and we'll resend everything.

Simply email us within 90 days of purchase. No questions asked. We'll provide a prepaid return label. Once we receive the book, your refund is processed within 3–5 business days. You keep all digital bonuses regardless.

Yes. We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout. Digital bonuses are delivered instantly regardless of your location.

We're sorry to hear that. Email us a photo of the damage along with your order number. We'll ship a replacement at no cost within 48 hours — no need to return the damaged copy.

Absolutely. All transactions are processed through Shopify Payments with 256-bit SSL encryption. We never store your credit card information. Your data is protected by the same security infrastructure used by millions of businesses worldwide.

Ethiopica is committed to providing exceptional customer service. Every inquiry receives a personal response from our team — never an automated bot.